Privacy Policy

Privacy Policy — VantiQ Airial, London, UK Welcome. This Privacy Policy explains how VantiQ Airial, based in London, United Kingdom, collects, uses, stores and protects personal information when you interact with our services, website and support channels. We are committed to handling personal data responsibly and in compliance with applicable UK data protection laws. What we collect - Contact details you provide, such as name, email address, postal address and telephone number. - Account and transaction information needed to provide our services, including billing and payment details when applicable. - Technical and usage data collected automatically when you use our website or services, including IP address, device information, browser type, pages visited and performance metrics. - Location data where you enable location-based features. - Communications data from correspondence you send to us, including support requests and feedback. How we use personal data We process personal data to deliver and improve our services, manage accounts and payments, respond to enquiries, prevent fraud and ensure the security and integrity of our systems. We may also use anonymised or aggregated data for analytics, product development and reporting. Legal basis for processing Our lawful bases for processing include performance of a contract, compliance with legal obligations, legitimate interests such as service maintenance and fraud prevention, and consent where required for specific purposes such as direct marketing or certain cookies. Sharing and disclosure We share personal data only with third parties necessary to provide our services, such as payment processors, hosting and cloud providers, analytics partners and trusted service vendors acting as processors. We may disclose information if required by law, to protect rights and safety, or in connection with corporate transactions such as a merger or sale. We require third parties to implement appropriate security and confidentiality measures. Data security and retention We implement technical and organisational measures to protect personal data, including access controls, encryption where appropriate and regular security assessments. We retain personal data only as long as necessary for the purposes described, or as required by law. Retention periods vary by data type and purpose; we securely delete or anonymise data when it is no longer needed. International transfers Personal data may be transferred to and processed in countries outside the UK. Where transfers occur, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses or other lawful mechanisms to ensure an adequate level of protection. Your rights You have rights under UK data protection law, including the right to access, correct, restrict or erase your personal data, object to processing, and request data portability. Where processing is based on consent, you may withdraw consent at any time without affecting processing carried out prior to withdrawal. To exercise your rights or for privacy-related enquiries, please contact us using the details below. If you remain dissatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. Cookies and tracking We use cookies and similar tracking technologies to support site functionality, remember preferences and deliver analytics. You can manage cookie settings through your browser or via our cookie controls where provided. For details about specific cookies and how to opt out, see our Cookies Notice. Children’s privacy We do not knowingly collect or solicit personal data from children under 13. If we learn that we have collected data from a child under 13 without appropriate parental consent, we will take steps to delete that information. Updates to this policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via our website or direct notice where appropriate. Contact us For privacy questions, data access requests or to withdraw consent, please contact: privacy@vantiaqairial.com or mail: VantiQ Airial, Data Protection, London, United Kingdom. Image keywords: Header image: London skyline, modern office, corporate exterior Security icon: padlock, shield, encryption symbol Illustration: data flow, cloud storage, analytics visualization